Salesforce CRT-251 Quiz 47 Topic 16 Questions 231-235

Question: 1

Northern Trail Outfitters' sales manager noticed the lead conversion ratio styled the same for the healthcare industry even though the lead creation increased. Which reporting tool should resolve the issue?

AReport on leads by source.

BCampaign dashboard by industry

CIndustry performance dash board

DReport on lead lifetime by industry

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Question: 2

A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles. NTO has Social Accounts and Contacts turned on its account. Why is the salesperson unable to access the information?

AThe information shown is based on the sales representative's social connection with contact

BThe fields configured by Universal Containers' administrator on the contact page layout are missing

CThe link to the Facebook profile is NOT configured with administrator password to access detailed information

DUniversal Containers must install and APP Exchange package to access public profile information for its users

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Question: 3

Northern Trail Outfitters has two sales divisions; * An individual sales division, and * A business sales division The Sales representatives for each division have their own user profiles and person accounts. The business sales division sales representatives cannot create person accounts and they should only be able to set up business accounts. How can these requirements be met?

AUse field-level security to hide ''Is Person Account'' checkbox from the business sales division's sales representative user profile

BRemove person account record types from the business sales division's sales presentative user profile.

CUse Divisions to hide person accounts from the business sales division's sales presentative user profile

DCheck the ''disable person accounts'' permission on the business sales division's sales representative user profile

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Question: 4

Northern Trail Outfitters (NTO) customer orders four lanterns. The order is activated in Salesforce, and the products are successfully shipped to the customer. One week later, the customer returns one lantern. How should NTO record the return in Salesforce?

ACreate a reduction Order under the activated Order

BCreate a custom field on the Order Product object

CCreate a new Order Product with quantity set to -1

DChange the quantity value on the Order Product to 3

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Question: 5

Northern Trail Outfitters (NTO) wants to record information about its conferences and attendees. Some customers attend multiple NTO conferences. What should the consultant recommend if NTO desires to present this data on the contact layout using the standard configuration?

AUtilize Campaigns for conferences and a custom object to record attendee information

BCreate a custom object for conferences and a custom object to record attendee information

CCreate a custom object for conferences and a custom lookup field to conferences on Contacts

DUtilize Campaigns for conferences and add Campaign Members to record attendee information.

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Salesforce CRT-251 Quiz:47 Topic:16 Questions:231-235