Question: 1
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?
Question: 2
Universal Containers' (UC) product named ''Widget 1'' should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on ''Widget 1'' at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
Question: 3
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
A Work Types, Skill Routing, Skill Requirements, Operating Hours
B Case process, Work Types, Entitlements, and Milestones
C Skill Requirements, Work Types, Case Process, Milestones
D Work Types, Skill Requirements, Entitlements, and Milestones
Answer : A
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Question: 4
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
Question: 5
Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?
