Salesforce FSL-201 Quiz 33 Topic 6 Questions 161-165

Question: 1

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

ASend an email CSAT survey.

BImplement Validation Rules and Signature Capture.

CChange the Scheduling Rules.

DDecrease Resource Rant Score.

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Question: 2

A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

ABuild a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

BBuild a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

CBuild a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.

DBuild a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

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Question: 3

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

ACustomer Communities Plus

BChatter Files Connect

CChatter Customer Groups

DPartner Communities

ECustomer Communities

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Question: 4

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

ASoft Boundaries

BCustomer First

CHigh Intensity

DEmergency Policy

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Question: 5

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

AUse Territory-specific Operating Hours.

BUse Customer Operating Hours.

CUse Multiple Operating Hours with Slots for each hour.

DUse Exact Appointments on the Work Types.

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Salesforce FSL-201 Quiz:33 Topic:6 Questions:161-165