Salesforce FSL-201 Quiz 38 Topic 3 Questions 186-190

Question: 1

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

AMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete'' and enter details in the Description field. Mark the parent Work Order as ''Cannot Complete''.

BMark all Work Order Line Items as ''Cannot complete,'' including the incomplete Work Order Line Item; mark the parent Work Order as ''In Progress.''

CMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete'' and enter details in the Description field. Mark the parent Work Order as ''Closed''

DMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete,'' and enter details in the Description filed. Mark the parent Work Order as ''Cancelled.''

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Question: 2

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

ACreate Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

BCreate Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

CCreate Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

DCreate Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

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Question: 3

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

AUpdate the Case Feed and tag the associated Service Representative.

BUpdate the Work Order Line Item and its associated parent Asset.

CUpdate the Service Appointment and its associated parent record.

DUpdate the Work Order and its associated parent Account.

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Question: 4

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to ''Technician Wrap Up.'' The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

ACreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

BCreate a Milestone which has entry criteria for Status = Technician Wrap Up.

CCreate custom fields to capture that the Wrap UP Activities have been completed.

DCreate a Workflow to close the Milestone when the Wrap Up is complete.

ECreate a Process Builder to close the Milestone when the Wrap Up is complete.

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Question: 5

A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

Salesforce FSL-201 Quiz:38 Topic:3 Questions:186-190