Salesforce FSL-201 Quiz 40 Topic 2 Questions 196-200

Question: 1

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

AReduced Work Orders per Shift.

BReduced Overtime per Work Order.

CReduced Travel Time per Work Order.

DReduced Absences per Employee.

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Question: 2

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

ASet up Service Locations, Set up Location Skills, Define Work Types

BDefine Work Types, Define Work Order Status, Set up Resource Skills

CDefine Skills, Set up Skill Requirements, and Set up Resources Skills

DSet up Skill Requirements, Define Work Types, Set up Routing Rules.

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Question: 3

Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

AAssets

BProduct Templates

CWork Types

DService Report Templates

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Question: 4

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

AFirst time fix rate: The percentage of on-site service requests resolved on the first visit.

BService Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

CAverage time to repair: The average time required to repair or install as asset.

DTruck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

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Question: 5

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

ASelect a Service Appointment from the list, press the ''Edit'' action and allocate the Resource.

BSelect a Service Appointment from the list and press the ''Schedule'' action.

CSelect multiple Service Appointments from the list and bulk schedule them.

DSelect a Service Appointment from the list, press the ''Candidates'' action, and select the best time slot.

ESelect a Service Appointment from the list, press the ''Change Status'' action and ''Dispatch.''

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Salesforce FSL-201 Quiz:40 Topic:2 Questions:196-200