Salesforce FSL-201 Quiz 34 Topic 1 Questions 166-170

Question: 1

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

AManaging page layouts and milestone trackers can be done in salesforce1.

BCreating Entitlements for Cases and Work Orders must be separated.

CManaging page layouts and validation rules can be done in Salesforce Lightning.

DCreating Entitlements for Work Orders requires Lightning to be enabled.

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Question: 2

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

ACreate a Capacity-based Resource and delete that Resource after three weeks.

BCreate a Resource and give them 24-hour availability for the next three weeks.

CCreate a Capacity-based Resource and give them 24-hour availability for the next three weeks.

DCreate a Capacity-based Resource and give them Capacity for the next three weeks.

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Question: 3

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

ACreate CSS in the Dispatcher's Console.

BAdd Fields on the Page Layout.

CUse Lookup Fields.

DConfigure Field Sets on the Service Appointment.

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Question: 4

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

ACustom Work Order Escalation Rules

BCustom Validation Rule on Work Orders

CCustom Approval Process on Work Orders

DCustom Work Order Status with Category

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Question: 5

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

ACases Only

BCases, Work Orders, and Tasks

CWork Orders and Cases

DWork Orders only

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Salesforce FSL-201 Quiz:34 Topic:1 Questions:166-170