Salesforce FSL-201 Quiz 32 Topic 8 Questions 156-160

Question: 1

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

AImplement Work Types and Skill Assignments.

BImplement Assignment Rules and Work Orders.

CAssign Skills and Skill Levels to Users.

DAssign Skills and Skill Levels to Resources.

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Question: 2

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

AOpen a Case and inform Customer of weekend service pricing.

BOpen a Case and send email with new Service Offerings.

COpen a Case and a renewal Opportunity for the Sales team.

DOpen a Case and create a Work Order for the Dispatch Team.

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Question: 3

Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

ATrain Technicians to use Duplicate Work Order feature.

BLaunch the Work Order Standardization Wizard.

CCreate a standard set of Work Order Line Items.

DCreate Work Types for use on Work Orders

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Question: 4

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

AWhen a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

BWhen a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

CWhen a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

DWhen a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

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Question: 5

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

AUse Workflow to close the Case when all Work Orders are closed.

BUse Process Builder to close the Case when all Work Orders are closed.

CUse Workflow to close the Case when the Work Order is dispatched.

DUse Process Builder to close the Case when the Work Order is created.

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Salesforce FSL-201 Quiz:32 Topic:8 Questions:156-160