Salesforce FSL-201 Quiz 27 Topic 6 Questions 131-135

Question: 1

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

AEstablish a Preventative Maintenance program for their install base.

BIntegrate IoT data from their install base to detect asset issues.

CLaunch a feedback survey to their install base and follow up on results.

DReview existing contracts for obsolete provisions and requirements.

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Question: 2

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

AA change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

BA Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

CAn existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

DA Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.

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Question: 3

Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

AService Territories

BGeotracking

CTerritory Management

DLocation Management

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Question: 4

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

ACreate a new Work Order and relate it to the previous Work Order.

BCreate a new Work Order and relate it to the Customer.

CUpdate a field called ''Repeat Call'' on the initial Work Order.

DCreate new Work Order Line Items under the initial Work Order.

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Question: 5

Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

AConfigure Status Transitions based on Resource Type.

BLimit Status Transition based on Profile.

CAllow Status Transitions based on Role.

DBlock Status Transitions using a Validation Rule.

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Salesforce FSL-201 Quiz:27 Topic:6 Questions:131-135