Question: 1
Which two configurations can companies add to brand the Field Service mobile app?
Question: 2
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?
Question: 3
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
Question: 4
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
Question: 5
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
