Salesforce FSL-201 Quiz 50 Topic 4 Questions 246-250

Question: 1

the dispatcher at universal containers wants wants to schedule service

appointment from the dispatch console while taking the scheduling policy into

consideration

Which three options are available to dispatchers?

ASelect the service appointment from the list, user the 'change status' action and
'dispatch'

BSelect the service appointment from the list and the 'schedule' action

CSelect multiple service appointment from the list and bulk schedule them

DSelect a service appointment from the list, use the 'candidates' action, and select the
best time slot

ESelect a service appointment from the list, use the 'edit' action and allocate the
Resources

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Question: 2

universal container wants to make to easier for its managers to monitor

prevention maintenance work order using dispatcher console

Which two filtering options should manager use to find the appropriate work order?

Choose 2 answers

AThe dispatcher console MAO and filter the list to show only desired service
appointment

BThe prevention maintenance Gantt and filter the list to show only desired work orders

CThe dispatcher work order polygons and filters the list to show only desired service
appointment

DThe dispatcher console appointment list and filter the list to show only desired service
Appointment

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Question: 3

Universal container has enabled field service lightning and want to enable milestones for work order.

What should a consultant take into consideration?

ACreating milestones for word orders requires an entitlement for case

BCreating milestones trackers requires a custom lightning component

CCreating entitlements for work orders requires a custom lightning component

DCreating entitlement for class and work order must be separated

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Question: 4

The org-wide default sharing for a service appointment is set to be private

If service appointment is cancelled, which users will have visibility to record?

AAssigned resources, owner of service appointment and member of user territory

BAssigned resources, owners of service appointment and member of service territory

COwner of service appointment and member of service territory

DOwner of service appointment and member of user territory

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Question: 5

Universal containers want to track the full lifecycle of an installed product,

including when a swap is needed as part of a service order.

Which steps technicians follow to report that a substitute asset is installed?

AMark installed asset as 'shipped' - create a new product - relate the product to the
asset

BMark installed asset as 'obsolete'- create a new product - related the product to
asset

CMark installed asset as 'shipped' - create new assets - create a new asset of
relationships type = 'shipment'

DMark installed asset as 'obsolete'- create a new product - create a new asset of
relationships type =' replacement'

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Salesforce FSL-201 Quiz:50 Topic:4 Questions:246-250