Salesforce FSL-201 Quiz 53 Topic 3 Questions 261-265

Question: 1

A Dispatcher is notified of a local power outage. All service appointments in the

affected area must be rescheduled to a different day.

How should the dispatcher update the service appointments?

ACreate a map polygon of the affected area to select service appointments for
rescheduling.

BCreate a report to identify service appointments in the area and notify service
resources.

CPush reschedule notifications to service resources using the field service lightning
mobile app.

DConfigure a new scheduling policy to change service appointments.

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Question: 2

Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work

In which two ways can UC achieve this

Choose 2 answers

ALeverage the match skills work rule when scheduling appointments

BCreate skills that relate to qualifications from setup and assign them to a service
resource

CLeverage the match skills scheduling policy when scheduling appointments

DCreate skills that relate to qualifications from the skills tab end assign them to a
service resource

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Question: 3

universal containers operates in a highly regulated industry technician must

conduct quarterly inspections for all customers in their region each inspection should

be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend?

Choose 2 answers

AService appointment generation method - one service appointment per work order
line item

BWork order generation method - one work order line item per asset

CService appointment generation method - one service appointment per work order

DWork order generation method - one work order per asset

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Question: 4

which two considerations impact the scheduled time frame of multi-day work?

Choose 2 answers

AAssigned resource

BHomebase travel

CResource skill level

DBreak duration

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Question: 5

Which fields on service appointments help ensure that they are completed within

the agreed upon service level agreement (SLA) with universal containers customers?

AScheduled start, scheduled end

BActual start, actual end

CEarliest start permitted, due date

DArrival window start, arrival window end

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Salesforce FSL-201 Quiz:53 Topic:3 Questions:261-265