Salesforce FSL-201 Quiz 49 Topic 1 Questions 241-245

Question: 1

Universal container UC has 140 service resources who handle 2400 service

appointment per day

How should UC define the service territories to ensure the high quality of optimization

and dispatcher experience?

AThe service territories with fewer than 50 resource

BOne service territory with four polygons

CTwo service territories that split the service resource evenly

DFive service territories with fewer than 500 service appointment per day

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Question: 2

Universal container provides multiple service types (i.e installation,

maintenance, Break/fix). Each service requires a variety of skills and certification for

resources to excel.

Which two configurations should a consultant implement to meet the requirements?

AUse work type with required skills

BAssign the appropriate skill to resource

CSelect the relevant work type for each resource

DCreate a multiple work order line per service

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Question: 3

Universal container wants to ensure the technician has the correct equipment

before arriving at a job site.

Which two considerations should the consultant take into account when configuring?

field service lightning?

Choose 2 answers

AQuantity and unit of measure are required when adding a required product

BValidation rule and triggers created on work order and work order line-item objects
are automatically recreated for work

CRequired product must be added to both work order and all work order line items

DWork type can be configured to include required products on the work order and work
order line item

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Question: 4

universal container provides maintenance and emergency services to its

customers. Sending technician emergency call during the day causes long travel time

and reduces the number of appointments that a technician can complete

Which features should a consultant use to reduce and increase technician

productivity?

AResource schedule optimization

BReschedule appointment

CFix overlaps

DFall in schedule

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Question: 5

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track

progress, different part used, and time spent on each machine when dispatching a technician

How should consultants meet these requirements?

AWork order will have multiple service appointments. Each service appointment will be
linked to the asset

BEach account will have a service appointment that will represent the work to be done
at customer site

CWork order will have multiple work order line item each work order line item will be
link to the asset and have a service appointment

DEach asset will have a service appointment that will represent work order needed
each machine

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Salesforce FSL-201 Quiz:49 Topic:1 Questions:241-245