Question: 1
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on
the same day, but should be created as separate appointments. In addition, the
technician must complete one appointment before starting the next. The agent wants to
make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are
simultaneous scheduling will occur?
Choose 3 answers
Question: 2
universal containers has identified a business process in which a customer support
agent reviews an existing work order and needs to associate an additional part to the
order for the technician to successfully complete the job.
How should a consultant support this process?
Question: 3
Universal containers wants to dispatch emergency work identified throughout the
day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
Question: 4
Universal containers has enabled field service lightning and wants to enable
milestones for work orders.
What should a consultant take into consideration?
Question: 5
universal containers have a call center that responds to requests from
customers and schedules time for field service engineers (FSEs) to perform work on
assets owned by the client. Call center agents are responsible for booking
appointments
Which permission set license should be assigned to the call center agents?
