Salesforce FSL-201 Quiz 47 Topic 3 Questions 231-235

Question: 1

What are the two benefits of using field service lightning apps instead of

Salesforce mobile apps?

Choose 2 answers

AAgents view of upcoming service appointment

BOffline access to flow

CNative customer signature capture

DCustomized navigation menu

Show Answer

Question: 2

universal container provides installation services for each of its products. Each

product requires different number of times, and a different sets of installation tasks

How should a consultant configure field service lightning to support this service

AUse the work type to define the installation services for each product- use work order
to track work for each customer - use service appointment to assign the work

BUse cases to define the installation services for each product - use service
appointment to track the work for each customer- use work order to assign the work

CUse service appointment to define the installation services for each product - use
work order to track order for each customer use task to assign the work

DUse work order to define the installation services for each product use work type to
each work - use work type to track work for each customer - use service appointment
to assign the work

Show Answer

Question: 3

optimization for the Midwest is set to automatically run each night for the next

three days. The dispatcher has noticed that the optimizer is leaving many service

appointments unscheduled and has asked the consultant to troubleshoot the issue.

The consultant noticed that the optimization service run time per service appointment

is set to low in field service settings.

Which two conditions should make the consultant consider setting the optimizer too?

high?

Choose 2 answers

AThe scheduling policy used field is blank

BThe scheduling policy is producing too many candidates that qualify for each service
appointment

CMost service appointment have the same priority

DThe calculate travel and breaks field service setting is disabled for the service
resource availability work rule.

Show Answer

Question: 4

Which three objects are associated with the work type?

Choose 3 answers

ASkills

BProducts

CArticle

DService appointment

EResource

Show Answer

Question: 5

each container consists of multiple parts that are tracked by assets records.

Universal container customers usually wait until several parts need service before

requesting the technician come on a site to save money on the service charges

How should consultants configure the field service lightning to track the work

performed?

ACreate a work to type automatically create relevant line time for each asset

BCreate a work order and work order line item for each asset being serviced

CCreate a work order for all assets being serviced and work order line item for each product consumed

DCreate a work order for each asset being serviced

Show Answer

Salesforce FSL-201 Quiz:47 Topic:3 Questions:231-235