Salesforce CRT-251 Quiz 18 Topic 5 Questions 86-90

Question: 1

Northern Trail Outfitters (NTO) is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation?

AReview the current system with all levels of users to understand their requirements

BReview the current system with and configure sales cloud to work in the same way

CReview the current system with executive management to understand their requirement

DReview the current system with IT management to understand their requirement

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Question: 2

The sales manager at Northern Trail Outfitters (NTO) is concerned that the leads from the marketing department are outdated and poor quality. What action should be taken to address this issue? Choose 2 answers

ACreate a validation rule that prevents the lead from being converted without specific fields completed and train the users to enter all data accurately.

BCreate a workflow rule to update the lead rating field based on the lead status field and use assignment rules to route leads to appropriate sales reps.

CCreate a calculated field that scores leads based on lead attributes and use assignment rules to route leads to appropriate sales reps.

DCreate lead assignment rules to assign leads to sales representatives based on the city and the state in which the lead resides.

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Question: 3

What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose 2 answers

AEstablish a stakeholder committee and meeting schedule.

BCreate scheduled dashboard to be sent weekly to all stakeholders.

CAcquire the client stakeholders' key performance indicators.

DEnsure the project key performance indicators are profitable

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Question: 4

Northern Trail Outfitters (NTO) wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales. What use case will satisfy this requirement? Choose 2 answers

ANeed to chat with customer in real time with chatter

BNeed to prioritize search results for contacts and opportunities

CNeed to add notes quickly or log activities for each record

DNeed to see records and related items as tabs under one screen

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Question: 5

Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications. Which solution should a consultant recommend for this scenario?

AConfigure the opportunity teams for opportunities so that only interested sales users are receiving notifications.

BConfigure Chatter and its related notification settings to provide relevant updates to interested sales managers.

CDefine a workflow rule and email task that is triggered when key fields are updated to new values.

DConfigure the individual Salesforce for Outlook email settings to control notification frequency.

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Salesforce CRT-251 Quiz:18 Topic:5 Questions:86-90