Salesforce CRT-251 Quiz 16 Topic 17 Questions 76-80

Question: 1

Sales representatives and partners of Northern Trail Outfitters (NTO) constantly complain about the poor quality of lead dat

a. Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation. Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers

AUse tools like the Lead Import wizard to identify and remove duplicates.

BImport the lead data using the Find Duplicates wizard on the lead object.

CUse Data.com to clean the existing lead data and new data going forward.

DCreate a workflow notification when leads are created with poor Quality data.

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Question: 2

The sales management team at Northern Trail Outfitters (NTO) wants to monitor the progress of high-value sales deals and enable collaboration with cross-functional teams to help remove any obstacles. Which feature should a consultant recommend to meet these requirements? Choose 2 answers:

AEnable Big Deal Alerts.

BEnable Chatter feed on similar opportunities.

CAllow Chatter feed tracking on opportunities.

DUse opportunity update reminders.

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Question: 3

Northern Trail Outfitters (NTO) requires that each of its products is sold with 12 months of product maintenance. There is a separate opportunity product line item on the opportunity. Once an opportunity is closed/won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date. What should a consultant recommend to streamline this process?

ATurn on the sync asset feature from the asset settings to create an asset record once an opportunity is closed/won.

BCreate a trigger on the asset object once an opportunity is closed/won, and add a button to the opportunity layout.

CRequest the sync order to asset feature from salesforce to create an asset record once an opportunity is closed/won.

DInstall an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won.

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Question: 4

Northern Trail Outfitters (NTO) wants to improve the information profile of its current Contacts in salesforce by using social networking application (e.g. LinkedIn or Twitter) to add the information currently gathered for accounts, contacts and leads. Which solution should a consultant recommend to meet this requirement?

ADefine the social network fields and enabled then for account, contacts and leads.

BCreate custom fields that hold URL links to the social profile of accounts, contacts and leads.

CEnable social Accounts and Contacts to link records to social profiles.

DEnable the salesforce to Social network API connection to sync records.

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Question: 5

What features of work.com can managers use to help sales representatives meet their quotas? Choose 2 answers

ACoaching plans to help the sales rep drive results

BCoaching feedback that automatically adjusts the goals

CCoaching feed visible to the entire sales teams

DCoaching dashboards to monitor progress

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Salesforce CRT-251 Quiz:16 Topic:17 Questions:76-80