ServiceNow CIS-ITSM Quiz 6 Topic 5 Questions 26-30

Question: 1

Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.

Which two tools should be used to determine the problem? (Choose two.)

ASystem audit trail

BDebug log

CEmail log

DWorkflow monitor

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Question: 2

Which two statements are true regarding Salesforce Customer Community members? (Choose two.)

ATheir reputation levels must be the same across all communities of which they are members.

BThey use the Ideas tab to submit, comment on, and vote for ideas.

CThey find crowdsourced answers and Knowledge articles to resolve a support issue.

DThey must belong to a company's internal community to participate in Chatter collaboration.

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Question: 3

Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.

Which three permissions should be granted to territory managers? (Choose three.)

ATransfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.

BView, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.

CView All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

DEdit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

ETransfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

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Question: 4

Universal Containers is implementing a new lead status process and wants to be able to do the following:

* Track leads through five different status values.

* Run reports showing the duration a lead spends in each status.

* Run full Lifetime reports of a lead from creation to conversion.

* Prevent leads from skipping a lead status.

How can these requirements be met?

AUse field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.

BUse an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.

CUse custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.

DUse lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

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Question: 5

Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.

Which approach can be taken to meet this requirement?

ACreate a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field.

BCreate a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

CCreate a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost.

DCreate a page layout for Closed Lost opportunities and make Reason Lost a required field.

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ServiceNow CIS-ITSM Quiz:6 Topic:5 Questions:26-30