ServiceNow CIS-ITSM Quiz 5 Topic 2 Questions 21-25

Question: 1

The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.

Which two solutions can meet this requirement? (Choose two.)

AUse a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

BUse a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

CUse a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces.

DUse a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces.

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Question: 2

Which two statements are true about the creation of entitlement processes? (Choose two.)

AEntitlements have their own organization-wide default settings.

BThe Manage Entitlements permission must be enabled.

CMilestones can be created dynamically based on other fields.

DEntitlement versioning allows changes to existing entitlement processes.

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Question: 3

Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

AManage Milestones

BCustomize Entitlements

CManage Entitlements

DCustomize Application

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Question: 4

The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.

Which two reasons could be the cause? (Choose two.)

AThe email addresses for the users are incorrect.

BThe Deliverability Access Level setting is incorrect.

CHTML templates are NOT available in sandboxes.

DWorkflow emails only work in Full sandboxes.

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Question: 5

An administrator would like to know which delegated administrators are actively customizing their organization.

Where can the administrator find this information?

ADebug log

BDelegated administrator log

CLogin history

DSetup audit trail

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ServiceNow CIS-ITSM Quiz:5 Topic:2 Questions:21-25