ServiceNow CIS-ITSM Quiz 8 Topic 2 Questions 36-40

Question: 1

An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.

Which two ways can an administrator accomplish this? (Choose two.)

AUse Data Loader to export the data each month.

BUse Data Exporter to export the data each month.

CConfigure the 'Schedule Export' option under Data Export.

DUse the 'Object Export' feature under Data Management.

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Question: 2

A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.

Why is the sales manager receiving 'insufficient privileges' error when viewing a contact?

AThe contact owner has NOT selected the option to share contacts with others in the role hierarchy.

BThe contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.

CThe contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.

DThe account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role.

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Question: 3

Which three types of prices can the system administrator set for an organization's products? (Choose three.)

ASales prices

BStandard prices

CDiscount prices

DList prices

EProduct prices

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Question: 4

The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.

How can this requirement be met?

ACreate a roll-up summary field that counts the number of contacts and displays the count on the account.

BCreate a custom formula field on the account using the count() function to count the number of related contacts.

CCreate a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.

DCreate a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

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Question: 5

Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

AForecast amount for each opportunity stage

BForecast amount for each forecast category

COpportunities that make up each forecast amount

DForecast amount for other representatives on their team

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ServiceNow CIS-ITSM Quiz:8 Topic:2 Questions:36-40