ServiceNow CIS-ITSM Quiz 12 Topic 5 Questions 56-60

Question: 1

What will be the next state when the 'Request Approval' button is clicked in normal change form?

AApproval Requested

BOpen

CAuthorize

DAssess

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Question: 2

Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.

These are the fields on Customer_Transaction__b:

Account__c

Program__c

Points_Earned__c

Location__c

Transaction_Date_c

The following fields have been identified as Index Fields for the Customer_Transaction__b object: Account__c, Program__c, and Transaction_Date__c.

Which SOQL query is valid on the Customer_Transaction__b Big Object?

ASELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__bWHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z

BSELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c LIKE 'Shop%' AND Transaction_Date__c=2019-05-31T00:00Z

CSELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z

DSELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z

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Question: 3

A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.

Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.

Which two statements are true regarding these issues and resolution? (Choose two.)

AThe administrators are deploying their own Change Sets, thus deleting each other's fields from the objects in production.

BA sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.

CPage Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.

DThe administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.

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Question: 4

Exhibit:

q4_CIS-ITSM

Which two of the examples above have correct System.debug statements? (Choose two.)

AExample 1

BExample 2

CExample 3

DExample 4

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Question: 5

Exhibit:

q5_CIS-ITSM

Consider the above trigger intended to assign the Account to the manager of the Account's region.

Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

AUse a Map to cache the results of the Region__c query by Id.

BMove the Region__c query to outside the loop.

CRemove the last line updating accountList as it is not needed.

DUse a Map accountMap instead of List accountList.

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ServiceNow CIS-ITSM Quiz:12 Topic:5 Questions:56-60