ServiceNow CIS-ITSM Quiz 16 Topic 4 Questions 76-80

Question: 1

It is recommended to refer to problem states using the values rather than the constants.

ATrue

BFalse

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Question: 2

In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?

ARisk Assessment, Change Task generation, Approvals

BCAB Approvals, Conflict checking, Notifications

CApprovals, Conflict Checking, Change Task Generation

DApprovals, Notifications, Rollback

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Question: 3

Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?

ASystem Property - Restrict Articles to Callers

BSearch Groups - Caller Restrictions

CGlobal Search

DContextual Search - Search as

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Question: 4

Change management uses the workflow engine by default to _____________. (Choose three.)

ASend notifications

BManage SLAs

CGenerate change tasks

DClose related tasks

EManage approvals

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Question: 5

When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

ADelete the related record also.

BPrompt the user to enter another record to resolve the lookup relationship.

CClear the value of the lookup field.

DDo NOT allow deletion of a lookup record that is part of a lookup relationship.

ENotify the record owner.

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ServiceNow CIS-ITSM Quiz:16 Topic:4 Questions:76-80