Free Practice Mock Questions Set 76-80 (Quiz # 16) for ServiceNow CIS-ITSM Exam, according to official ServiceNow Certified Implementation Specialist - IT Service Management exam syllabus topic # 4
It is recommended to refer to problem states using the values rather than the constants.
Answer : B
In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?
Answer : D
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
Change management uses the workflow engine by default to _____________. (Choose three.)
Answer : B, C, E
What are three capabilities of Collaborative Forecasting? (Choose three.)
Answer : A, B, E
