Question: 1
It is recommended to refer to problem states using the values rather than the constants.
Question: 2
In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request - Normal workflow?
Question: 3
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
Question: 4
Change management uses the workflow engine by default to _____________. (Choose three.)
Question: 5
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
