ServiceNow CIS-ITSM Quiz 3 Topic 4 Questions 11-15

Question: 1

Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.

How does this action meet the requirement?

AA lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code.

BThe junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.

CThe junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.

DThe Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects.

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Question: 2

A sales manager wants a report of accounts without any closed/won opportunities in the last year.

How can this requirement be met?

ACreate a joined report using the Accounts report type and the Opportunities report types.

BCreate a tabular report using the Account report type and add a cross filter using Opportunities.

CCreate a custom report type for Accounts without Opportunities.

DCreate a summary report using the Accounts report type with a formula field for opportunity count.

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Question: 3

A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.

What is a recommended solution?

AChange the opportunity's organization-wide default setting to Public Read/Write.

BRedefine the role hierarchy by enabling 'grant access using hierarchies.'

CEnable team selling on the Opportunity object to grant Read/Write access.

DCreate a permission set for Opportunity Edit and associate it to the user record.

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Question: 4

Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.

Which combination of automation tools is needed to meet minimally these requirements?

AAssignment rules and approval processes

BAssignment rules, approval processes, and workflow rules

CAssignment rules and workflow rules

DAssignment rules, auto-response rules, and workflow rules

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Question: 5

Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

AProduct quantity

BQuota amount

COpportunity amount

DExpected revenue

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ServiceNow CIS-ITSM Quiz:3 Topic:4 Questions:11-15