ServiceNow CIS-ITSM Quiz 2 Topic 3 Questions 6-10

Question: 1

An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.

Which two approaches could be used to meet this request? (Choose two.)

ACreate a new profile for the marketing users and change the access levels to read, create and edit for the product object.

BChange the access levels in the marketing user standard profile to read, create and edit for the product object.

CCreate a permission set with read and write access for the product object and assign it to the marketing users.

DCreate a permission set with read, create and edit access for the product object and assign it to the marketing users.

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Question: 2

The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be 'No' and will change to 'Yes' if any related opportunity is successfully closed as won.

What can an administrator do to meet this requirement?

AConfigure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.

BUse an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.

CUse a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.

DConfigure Current Customer as a text field and use an approval process to recalculate its value.

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Question: 3

How can an administrator ensure article managers use specified values for custom article fields?

ACreate a formula field on the article.

BRequire a field on the page layout.

CUse field dependencies on article types.

DCreate different article types for different requirements.

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Question: 4

Which three actions can occur when an administrator clicks 'Save' after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

AUsers are temporarily locked out of their ability to access articles.

BUsers may temporarily experience performance issues when searching for articles.

CThe contents of the category drop-down menu change.

DThe articles and questions visible to users change.

EThe history of article usage is reset to zero utilization.

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Question: 5

A user has a profile with read-only permissions for the case object.

How can the user be granted edit permission for cases?

ACreate a permission set with edit permissions for the case object.

BCreate a sharing rule on the case object with read/write level of access.

CCreate a public group with edit permissions for the case object.

DAdd the user in a role hierarchy above users with edit permissions on the case object.

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ServiceNow CIS-ITSM Quiz:2 Topic:3 Questions:6-10