Salesforce Advanced-Administrator Quiz 84 Topic 11 Questions 416-420

Question: 1

To set the default level of access for users to be able to access each other's records, you would

use:

Select one:

ASharing Rules.

BThe Role Hierarchy.

CTerritory Management

DOrganization Wide Defaults.

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Question: 2

To create a large number of Salesforce user accounts from a CSV import file, you can use ________ to perform the import.

Select one:

AData Import Wizard

BBitlocker

CExcel

DData Loader
NOTES:
Data Loader does allow you to import users, you cannot import users with the Data Import Wizard.

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Question: 3

Which is the most efficient way to protect a Social Security Number that must be stored on a

customer's Contact record?

Select one:

AField Level Security

BPage Layouts linked to Profiles.

CPage Layouts.

DPage Layouts linked to Record Types.

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Question: 4

V identify features from the list below that are included in Live Agent. (Select 3)

APre-Chat Forms and Post-Chat pages

BBlock visitors by IP Address

CShare the customer's screen

DBlock visitors by username

EEnable agents to include standard responses without having to type each time

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Question: 5

What permissions must be enabled on a profile to find duplicate records?

ARead and Edit

BLocate Duplicate Records

CView All Data

DMerge

EDelete

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Salesforce Advanced-Administrator Quiz:84 Topic:11 Questions:416-420