Salesforce Advanced-Administrator Quiz 87 Topic 9 Questions 431-435

Question: 1

What are some of the limitations of Service Entitlements?

Select 3

AUp to 1,000 entitlement processes can be created with up to 10 milestones each.

BEntitlement processes do not apply to cases created via web-to-case or email-to-case unless you create some custom code to add them.

COnce activated and applied to a case, milestone actions cannot be updated or deleted.

DUp to 100 entitlement processes can be created with up to 10 milestones each

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Question: 2

Knowledge Articles are classified into which structure to make searching easier?

AArticles -> Groups

BRecord Types -> Categories

CCategories -> Groups

DGroups -> Categories

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Question: 3

Salesforce Communities replace the functionality that you may have previously read about

(obsolete products):

Select one or more:

AAccount Portals

BCustomer Portals

CPartner Portals

DService Portals

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Question: 4

Capability of Territory management.

AIn grants access to records regardless of ownership

BIt grants access to record based on role hierarchy

CIt grants access to records based on profile

DIt grants access to record based on Ownership

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Question: 5

If using the Salesforce Data Loader, you need to use your username, password and:

Select one:

ASecurity Token.

BA one-time password.

CA CAPTCHA.

DA security key.

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Salesforce Advanced-Administrator Quiz:87 Topic:9 Questions:431-435