Salesforce Advanced-Administrator Quiz 88 Topic 1 Questions 436-440

Question: 1

With Salesforce Knowledge integrated into your community, your customers can: Select 3

AAccess knowledge articles

BAutomatically access your customer accounts, contacts and opportunities.

CSubmit Cases

DAccess Self Service resources

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Question: 2

When will account assignment rules automatically assign an opportunity to a territory

AWhen opportunity has no assigned territory and account has been assigned to a territory

BAccount ownership was changed

CAccount has no assigned territory

DAccount has multiple territories

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Question: 3

Which of the following are current limitations of Salesforce Knowledge? (@Winter 18) Select 3

AYou can have up to 100 groups in each category.

BYou can have up to 100 categories in each group.

CYou can define up to 5 category groups with only 3 active at any time.

DYou can define up to 5 category groups.

EYou can define up to 50,000 articles in total.

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Question: 4

Which features make repetitive actions in the Service Console quicker and easier for agents?

Select 3

AEmail Templates

BQuick Text

CMacros

DHeuristic Logic

EPredictive text

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Question: 5

A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will

add the name of the Account to the opportunity name

AUse Apex trigger to add the Account name to the Opportunity name

BUse validation to update the field

CCreate a workflow field update to concatenate Account name and Opportunity name

DUse Rollup Summary field to concatenate

ECreate Approval process to add account and opportunity

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Salesforce Advanced-Administrator Quiz:88 Topic:1 Questions:436-440