Salesforce TVB-201 Quiz 17 Topic 8 Questions 81-85

Question: 1

What should an administrator take into consideration when creating Content tags?

Atags are case insensitive.

BTags are updatable.

CTags combine singular and plural versions

DTags are case sensitive

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Question: 2

Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives

Which two features should be used to fulfill this goal?

Choose 2 answers

AContent

BSoS

CKnowledge

DChat

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Question: 3

An administrator at Ursa Major Solar (UHS) has created a new Lightning record page for the sales team to display a report chart embedded on the account page. No record types exist for an account at this time.

Which action should the administrator perform to make this page the default view of the UMS app for the sales team without impacting the support team?

AMake the page the default object record page for the UMS app.

BMake the page the default object record page for the UMS app for the sates profile.

CMake the page the org default.

DCreate an account record type and make the page the default object record page.

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Question: 4

Ursa Major Solar wants to use the Salesforce approval process.

What are two characteristics that make a sales process a good fit for the Salesforce approval process? Choose 2 answers

AThe approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.

BThere are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

CThe first level approval can be denied and automatically routed to the Sales VP for final approval.

DThere is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

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Question: 5

Users at Universal Containers need the ability to save email templates in the following folder:

Unfiled Public Email Templates''

Currently, users are unable to do so.

Which action should an administrator take to allow users to save emails to this folder?

ANavigate to the profile of each user and check the box for manage public template.

BNavigate to the email templates and manually share each with the profile of the specific users.

CNavigate to the email template and manually share each with the specific users.

DNavigate to the record and check the box for manage public templates.

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Salesforce TVB-201 Quiz:17 Topic:8 Questions:81-85