Question: 1
A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged.
What should the administrator reference to troubleshoot this issue?
Question: 2
Ursa Major Solar uses Validation Rule Fields. What are two of these fields?
Choose 2 answers
Question: 3
The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the 'High Priority' queue.
How should the administrator meet this requirement?
Question: 4
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?
Question: 5
The administrator at Universal Container was tasked with creating a user creating a user record for a new hire. Upon saving the ....display and the record was not saved.
Which two considerations should the administrator take into account when creating a user record?
Choose 2 answers
