Salesforce Field-Service-Consultant Quiz 52 Topic 8 Questions 256-260

Question: 1

Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

AManually create a competitor's Asset Record on the Field Service mobile app.

BUse a Quick Action to create a competitor Asset Record on the Field Service mobile app.

CUse a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.

DUse a Macro to create a competitor Asset Record on the Field Service mobile app.

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Question: 2

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to ''Technician Wrap Up.'' The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

ACreate an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

BCreate a Milestone which has entry criteria for Status = Technician Wrap Up.

CCreate custom fields to capture that the Wrap UP Activities have been completed.

DCreate a Workflow to close the Milestone when the Wrap Up is complete.

ECreate a Process Builder to close the Milestone when the Wrap Up is complete.

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Question: 3

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

AQuick Action on Opportunity to Create Work Order

BQuick Action on Work Order Line Items to Create Opportunity

CQuick Action on Work Order to Create Opportunity

DQuick Action on Opportunity to Create Work Order Line Item

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Question: 4

Which fields on service appointments help ensure that they are completed within

the agreed upon service level agreement (SLA) with universal containers customers?

AScheduled start, scheduled end

BActual start, actual end

CEarliest start permitted, due date

DArrival window start, arrival window end

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Question: 5

Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work

In which two ways can UC achieve this

Choose 2 answers

ALeverage the match skills work rule when scheduling appointments

BCreate skills that relate to qualifications from setup and assign them to a service
resource

CLeverage the match skills scheduling policy when scheduling appointments

DCreate skills that relate to qualifications from the skills tab end assign them to a
service resource

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Salesforce Field-Service-Consultant Quiz:52 Topic:8 Questions:256-260