Salesforce Field-Service-Consultant Quiz 54 Topic 3 Questions 266-270

Question: 1

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

AGive the Minimize Travel Service Objective the highest weight.

BRemove the ASAP Service Objective.

CRemove the Match Location Work Rule.

DAdd the Maximum Travel From Home Work Rule.

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Question: 2

A Dispatcher is notified of a local power outage. All service appointments in the

affected area must be rescheduled to a different day.

How should the dispatcher update the service appointments?

ACreate a map polygon of the affected area to select service appointments for
rescheduling.

BCreate a report to identify service appointments in the area and notify service
resources.

CPush reschedule notifications to service resources using the field service lightning
mobile app.

DConfigure a new scheduling policy to change service appointments.

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Question: 3

Universal containers has enabled field service lightning and wants to enable

milestones for work orders.

What should a consultant take into consideration?

ACreating milestones for work orders requires an entitlement for case.

BCreating milestone trackers requires a custom lightning component.

CCreating entitlements for work orders requires a custom lightning component.

DCreating entitlements for cases and work orders must be separated.

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Question: 4

universal containers has identified a business process in which a customer support

agent reviews an existing work order and needs to associate an additional part to the

order for the technician to successfully complete the job.

How should a consultant support this process?

AAdd a new product required to the work order.

BAdd a new product consumed to the work order.

CAdd a new product required to the work type.

DAdd a new product consumed to the work rule.

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Question: 5

universal containers operates in a highly regulated industry technician must

conduct quarterly inspections for all customers in their region each inspection should

be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend?

Choose 2 answers

AService appointment generation method - one service appointment per work order
line item

BWork order generation method - one work order line item per asset

CService appointment generation method - one service appointment per work order

DWork order generation method - one work order per asset

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Salesforce Field-Service-Consultant Quiz:54 Topic:3 Questions:266-270