Salesforce Field-Service-Consultant Quiz 53 Topic 6 Questions 261-265

Question: 1

universal containers have a call center that responds to requests from

customers and schedules time for field service engineers (FSEs) to perform work on

assets owned by the client. Call center agents are responsible for booking

appointments

Which permission set license should be assigned to the call center agents?

AFSL dispatcher license

BFSL agent license

CFSL admin license

DFSL resource license

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Question: 2

Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

ACreate Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the ''Duration'' field on the Work Order Line Item.

BTrain Dispatchers to update the ''Duration'' field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the ''Duration'' field on the Work Order Line Item.

CCreate Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the ''Duration'' field on the Work Order Line Item.

DCreate Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the ''Duration'' field on the Work Order.

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Question: 3

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

AWork Order Line Items

BService Contract

CWork Order

DAccount

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Question: 4

Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers

AUse Work Order and Work Order Line Items.

BUse the Einstein Pricing Configurator.

CSet up Products and Price Books.

DUse a custom object to model the Work Order pricing.

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Question: 5

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

AWork Types, Resource Availabilities, and Operating Hours

BService Territories, Resource Capacity, and Business Hours

CService Territories, Operating Hours, and Resource Absences

DSkills, Operating Hours, Time Slots, and Holidays.

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Salesforce Field-Service-Consultant Quiz:53 Topic:6 Questions:261-265