Salesforce Field-Service-Consultant Quiz 55 Topic 8 Questions 271-275

Question: 1

An Architect has received a request to prevent employees that leave the company from accessing data in Salesforce after they are deactivated in the company's HR system.

What should an Architect determine before recommending a solution?

ADetermine inbound integration requirements, then identify frequency.

BDetermine data access prevention requirements, then identify frequency.

CDetermine data volume requirements, then identify the loading schedule.

DDetermine data access prevention requirements, then identify system constraints.

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Question: 2

A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.

What type of event should be used to meet this requirement?

APush Topic Event

BChange Data Capture Event

CPlatform Event

DGeneric Event

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Question: 3

A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.

Which two questions should the integration architect consider?

Choose 2 answers

A Can the fulfillment system create new addresses within the Order Create service?

BCan the fulfillment system make a callback into Salesforce?

CCan the fulfillment system implement a contract-first Outbound Messaging interface?

DIs the product catalog data identical at all times in both systems?

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Question: 4

The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:

A customer has initiated a product exchange via a Case A customer service rep clicks on the 'Authorize Exchange Product' menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the 'Initiate Refund' menu item on the Case

Which two solutions will meet these business requirements?

Choose 2 answers

ACase after insert Trigger that executes a callout.

BCase Workflow Rule that sends an Outbound Message.

CCase after insert Trigger that publishes a Platform Event.

DCustom Apex controller that publishes a Platform Event.

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Question: 5

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

AMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete'' and enter details in the Description field. Mark the parent Work Order as ''Cannot Complete''.

BMark all Work Order Line Items as ''Cannot complete,'' including the incomplete Work Order Line Item; mark the parent Work Order as ''In Progress.''

CMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete'' and enter details in the Description field. Mark the parent Work Order as ''Closed''

DMark all completed Work Order Line Items as ''Completed.'' Mark the incomplete Work Order Line Item as ''Cannot Complete,'' and enter details in the Description filed. Mark the parent Work Order as ''Cancelled.''

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Salesforce Field-Service-Consultant Quiz:55 Topic:8 Questions:271-275