Salesforce Field-Service-Consultant Quiz 49 Topic 8 Questions 241-245

Question: 1

universal container is implementing work order management to better the

support its clients

Choose 2 answers

ACreate work skills using the fsl lightning Managed package wizard. Assign the skills
to service resources. And the skill to work type and work order

BCreate the work skill using setup. Manually assign the skills to service resources

CCreate the work skills using the FSL lightning web component. Assign the skill to
service resources add the skill to work type

DCreate the work skills using the guided setup wizard. Assign the skill to service to
service resources using guided setup

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Question: 2

universal container UC services customers in multiple time zones. UC

Dispatcher need to see the dates and time in dispatcher console for the time zone

where jobs are being performed

How should the consultant configure this?

ACreate the formula to calculate the time zone offset from the user to territory
time zone

BSet the dispatch console to display in territory time zone in the field service settings

CSet the dispatch console to display in the user time zone in field service settings

DConfigure the dispatcher user time zone to the same as territories they manage

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Question: 3

Universal container has enabled field service lightning and want to enable milestones for work order.

What should a consultant take into consideration?

ACreating milestones for word orders requires an entitlement for case

BCreating milestones trackers requires a custom lightning component

CCreating entitlements for work orders requires a custom lightning component

DCreating entitlement for class and work order must be separated

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Question: 4

universal container wants to make to easier for its managers to monitor

prevention maintenance work order using dispatcher console

Which two filtering options should manager use to find the appropriate work order?

Choose 2 answers

AThe dispatcher console MAO and filter the list to show only desired service
appointment

BThe prevention maintenance Gantt and filter the list to show only desired work orders

CThe dispatcher work order polygons and filters the list to show only desired service
appointment

DThe dispatcher console appointment list and filter the list to show only desired service
Appointment

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Question: 5

Universal containers want to track the full lifecycle of an installed product,

including when a swap is needed as part of a service order.

Which steps technicians follow to report that a substitute asset is installed?

AMark installed asset as 'shipped' - create a new product - relate the product to the
asset

BMark installed asset as 'obsolete'- create a new product - related the product to
asset

CMark installed asset as 'shipped' - create new assets - create a new asset of
relationships type = 'shipment'

DMark installed asset as 'obsolete'- create a new product - create a new asset of
relationships type =' replacement'

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Salesforce Field-Service-Consultant Quiz:49 Topic:8 Questions:241-245