Salesforce Field-Service-Consultant Quiz 36 Topic 8 Questions 176-180

Question: 1

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

ACreate a recurring Service Appointment

BCreate Resource Absences every day.

CUse appropriate Resource Operating Hours.

DUse the Resource Availability Rule.

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Question: 2

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

ACreate Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

BSet up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

CCreate Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

DCreate Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

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Question: 3

Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

ACreate operating hours for the Service Appointment.

BCreate operating hours for the Service Resource.

CCreate operating hours for the Optimization Engine.

DCreate operating hours for the Service Territory.

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Question: 4

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

AAssign Permission Sets that allow Status Transitions.

BAllow Status Transitions based on Role.

CLimit Status Transitions based on Profile.

DConfigure Status Transitions based on Resource Type.

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Question: 5

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

AAdd the Resource Skill and track certification using reminder.

BAdd the Resource Skill and create Absence once expired.

CAdd the Resource Skill as Time Phased.

DAdd the Resource Skill and remove from the Service Territory once expired.

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Salesforce Field-Service-Consultant Quiz:36 Topic:8 Questions:176-180