Salesforce Field-Service-Consultant Quiz 32 Topic 6 Questions 156-160

Question: 1

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

AUse Territory-specific Operating Hours.

BUse Customer Operating Hours.

CUse Multiple Operating Hours with Slots for each hour.

DUse Exact Appointments on the Work Types.

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Question: 2

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

AImplement Work Types and Skill Assignments.

BImplement Assignment Rules and Work Orders.

CAssign Skills and Skill Levels to Users.

DAssign Skills and Skill Levels to Resources.

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Question: 3

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

AOpen a Case and inform Customer of weekend service pricing.

BOpen a Case and send email with new Service Offerings.

COpen a Case and a renewal Opportunity for the Sales team.

DOpen a Case and create a Work Order for the Dispatch Team.

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Question: 4

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

AMatch Fields

BRequired Resource

CMatch Boolean

DPreferred Resource

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Question: 5

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

AAdd the CSAT Visualforce page to the Work Order.

BInstall the Survey Snap-in for CSAT capture.

CInstall an AppExchange Package.

DEnable the CSAT Quick Action for Work Orders.

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Salesforce Field-Service-Consultant Quiz:32 Topic:6 Questions:156-160