Salesforce Field-Service-Consultant Quiz 28 Topic 5 Questions 136-140

Question: 1

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

ACreate a Quick Action that will create a new Service Appointment record.

BCreate a Visualforce page that will create a new Work Order record.

CCreate a Quick Action that will create a new Work Order record.

DCreate a Visualforce page that will create a new Service Appointment record.

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Question: 2

Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

AAdd additional page to End Section of report.

BAdd additional field to Address Section of report.

CAdd additional filed to General Section of report.

DAdd additional image to Detail Section of report.

EAdd additional dates in Date Section of report.

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Question: 3

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

AUse Assets and define a hierarchy.

BUse a custom object to model the BoM.

CUse an ERP to manage the BoM.

DUse Products and add to an Order.

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Question: 4

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

AEstablish a Preventative Maintenance program for their install base.

BIntegrate IoT data from their install base to detect asset issues.

CLaunch a feedback survey to their install base and follow up on results.

DReview existing contracts for obsolete provisions and requirements.

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Question: 5

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

ACreate a new Work Order and relate it to the previous Work Order.

BCreate a new Work Order and relate it to the Customer.

CUpdate a field called ''Repeat Call'' on the initial Work Order.

DCreate new Work Order Line Items under the initial Work Order.

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Salesforce Field-Service-Consultant Quiz:28 Topic:5 Questions:136-140