Salesforce Field-Service-Consultant Quiz 31 Topic 1 Questions 151-155

Question: 1

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

AWhen a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

BWhen a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

CWhen a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

DWhen a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

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Question: 2

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

AUse Workflow to close the Case when all Work Orders are closed.

BUse Process Builder to close the Case when all Work Orders are closed.

CUse Workflow to close the Case when the Work Order is dispatched.

DUse Process Builder to close the Case when the Work Order is created.

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Question: 3

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

AUse Opportunity Line Items and Price Books to track the price.

BUse Products and Price Books to track the price.

CUse Assets and Products to track the price.

DUse a custom object to model the Work Order pricing and price.

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Question: 4

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

AValidation Rules and Work Types

BWork Types and Skill Requirements

CMilestones and Service Appointments

DSkill Requirements and Entitlements

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Question: 5

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

AInclude the Match Territory Work Rule in the Scheduling Policy.

BMark the Service Territory's Resources as Required on the Service Appointments.

CEnsure the Resource's Address is in the same Match Territory as the Service Appointments.

DInclude the Resource Availability Work Rule in the Scheduling Policy.

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Salesforce Field-Service-Consultant Quiz:31 Topic:1 Questions:151-155