Salesforce Field-Service-Consultant Quiz 33 Topic 7 Questions 161-165

Question: 1

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

ACustomer Communities Plus

BChatter Files Connect

CChatter Customer Groups

DPartner Communities

ECustomer Communities

Show Answer

Question: 2

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

ACases Only

BCases, Work Orders, and Tasks

CWork Orders and Cases

DWork Orders only

Show Answer

Question: 3

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

ACreate CSS in the Dispatcher's Console.

BAdd Fields on the Page Layout.

CUse Lookup Fields.

DConfigure Field Sets on the Service Appointment.

Show Answer

Question: 4

Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

ATrain Technicians to use Duplicate Work Order feature.

BLaunch the Work Order Standardization Wizard.

CCreate a standard set of Work Order Line Items.

DCreate Work Types for use on Work Orders

Show Answer

Question: 5

A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

ABuild a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

BBuild a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

CBuild a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.

DBuild a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

Show Answer

Salesforce Field-Service-Consultant Quiz:33 Topic:7 Questions:161-165