Salesforce Field-Service-Consultant Quiz 40 Topic 2 Questions 196-200

Question: 1

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

AAdd the Work Order Quick Action on the Case.

BUse Work Types to achieve pre-defined templates.

CAdd the Work Order Quick Action on the Account.

DUse Record Types to achieve pre-defined templates.

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Question: 2

Universal Containers is looking to implement Entitlement Management to meet the following requirements:

1) Any employee from the customer account is eligible for support.

2) Specific purchased products are eligible for support.

What Objects should be set up for Entitlement Management?

AAccounts and Assets

BContacts and Service Contracts

CAccounts and Service Contracts

DContracts and Assets

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Question: 3

Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

AAutomatically schedule unscheduled services to available Resources.

BAutomatically Dispatch Service Appointments using Drip Feed.

CAutomatically change the status to Dispatched of all Service Appointments.

DAutomatically run Optimization Background Job every hour.

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Question: 4

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

AService Objectives and Work Types

BService Objectives and Work Rules

CService Levels and Work Rules

DService Contracts and Service Levels.

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Question: 5

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

AProducts Required for Service Resources

BProducts Required for Service Appointments

CProducts Required for Work Order Line Items

DProducts Required for Work Orders

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Salesforce Field-Service-Consultant Quiz:40 Topic:2 Questions:196-200