Salesforce Field-Service-Consultant Quiz 18 Topic 5 Questions 86-90

Question: 1

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

AEdit the Service Appointment and add a new Service Resource.

BUpdate the Service Crew on the Service Appointment's Work Type.

CUse the Crew Management tool to add Service Resources to the Crew.

DA Create a new Service Appointment with a different Crew.

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Question: 2

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.

How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

ARelate the Time Sheet to the Service Appointment.

BRelate the Time Sheet Entries to the Work Order Line Item.

CRelate the Time Sheet Entries to the Service Appointment.

DRelate the Time Sheet to the Work Order Line Item.

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Question: 3

Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.

How should a Consultant configure Salesforce Field Service to support customer signatures?

ABuild a Flow on the Service Appointment record.

BInstall an AppExchange eSignature solution.

CGenerate a Service Report with a Signature Type.

DSupply each Service Technician with a portable printer.

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Question: 4

A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.

Which settings should the Consultant consider to improve travel time accuracy?

ATravel Speed Unit, Actual Travel Time

BEstimated Travel Time, Minimize Travel

CMinimum Grade, Default Operating Hours

DStreet Level Routing, Default Travel Speed

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Question: 5

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose 2 answers

ACreate the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

BCreate the work skills using Setup. Manually assign the skills to Service Resources.

CCreate the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

DCreate the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

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Salesforce Field-Service-Consultant Quiz:18 Topic:5 Questions:86-90