Salesforce Field-Service-Consultant Quiz 20 Topic 2 Questions 96-100

Question: 1

universal containers are implemented field service lightning and wants to make sre

the dispatch team receive work orders with appropriate resources and knowledge

article requirement is defined

What should a consultant recommend to achieve this requirement?

Askill requirement work type and case process

Bwork type skill routing skill requirements operating house and data categories

Ccase process work types and record types

Dwork types and skill requirements

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Question: 2

universal containers technician may be assigned to jobs with arrival window to

meet the costumer appointment time preference technicians are also assigned to jobs

without a preferred appointment time

In which two ways should the consultant define operation house to meet this

requirement

Choose 2 answers

AWhen service resources are available for work

BThe maintenance plan for account

CThe due date of the service appointment

DThe time slots for appointment booking

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Question: 3

Northern trail outfitters (NTO) asks its clients for feedback on every service visit.

NTO wants to dispatch the appropriate technicians based on customer feedback.

What are two ways the consultant can meet this requirement?

Choose 2 answers

AConfigure and add excluded and required required resource business objectives to
scheduling policies.

BConfigure customer preferences on the service resource record.

CConfigure resource preferences on the account or work order.

DConfigure and add excluded and required resource work rules to scheduling policies.

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Question: 4

Universal containers (UC) have enabled field service lightning and installed the

managed package. UC wants to ensure that technicians can update their own

appointments' status using the dispatcher console Gantt chart.

Which steps should the consultant take to meet these requirements?

ACreate permission sets and assign the field service lightning resource permission set
and scheduling license to each technician

BCreate permission sets and assign the field service lightning admin permission set to
service resources.

CCreate permission sets and assign the field service lightning scheduling and mobile
permission sets to the resource profile.

DCreate permission sets and assign the field service lightning mobile permission set to
service resources.

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Question: 5

Universal containers wants to reduce field service-related costs by cutting overtime

pay and fuel expenses for internal employees when scheduling all service appointments.

Which two customizations should the consultant recommend to meet this requirement?

Choose 2 answers

ASelect the new policy as the scheduling policy for the scheduled optimization job.

BCreate a custom quick action for booking appointments and candidates that use the
new scheduling policy.

CCreate a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource
priority, asap.

DCreate a new scheduling policy that includes service objectives in this order: ASAP,
Resource Priority, skill level, preferred services resource, minimize travel minimize
overtime.

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Salesforce Field-Service-Consultant Quiz:20 Topic:2 Questions:96-100