Salesforce Field-Service-Consultant Quiz 15 Topic 1 Questions 71-75

Question: 1

When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.

Which process should the Consultant use to meet this requirement?

AAdd the Resource as a Required Resource on the Contact.

BAdd the Resource as a Required Resource on the Account.

CAdd the Resource as a Preferred Resource on the Work Order.

DAdd the Resource as a Preferred Resource on the Asset.

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Question: 2

Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.

How should a consultant configure this using a single work order?

ACreate a new work order line item for each site visit.

BCreate a new product consumed for each site visit.

CCreate a new child work order for each site visit.

DCreate a new service appointment for each site visit.

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Question: 3

Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.

What should a consultant implement to assist the dispatch team?

AWork type line items for install, break-fix, and inspection

BWork order Business process for install, break-fix, and inspection

CWork order custom fields to define install, break-fix, and inspection

DWork type and skill requirements for install, break-fix, and inspection

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Question: 4

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose 2 answers

AFSL Agent Permissions

BFSL Resource Permissions

CFSL Admin Permissions

DFSL Dispatcher Permissions

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Question: 5

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.

Which two approaches should a Consultant recommend to accurately track these visits?

Choose 2 answers

AReschedule the Service Appointment for the new date.

BReschedule the Work Order for the new date.

CCreate a new Service Appointment on the original Work Order.

DCreate a new Work Order and Service Appointment.

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Salesforce Field-Service-Consultant Quiz:15 Topic:1 Questions:71-75