A Service Manager has recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? Choose 3 answers
A company provides customer support for new products and for routine maintenance of existing products. These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose 2 answers
Free Practice Mock Questions Set 266-270 (Quiz # 54) for Salesforce ADX261 Exam, according to official Salesforce Administer and Maintain Service Cloud exam syllabus topic # 8