Question: 1
Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. The company would like to automatically create a field service dispatch record and assign it to a queue when specific case criteria are selected by an agent working the case.
Which solution will create and route the field service dispatch record when the case is saved?
Question: 2
UC is in the process of implementing Service Cloud. In which order should the data be migrated?
A Users, accounts, contacts, cases
B Accounts, contacts, cases, users
C Users, contacts, accounts, cases
D Accounts cases, users, contacts
Answer : A
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Question: 3
Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?
Question: 4
UC has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. What should be used for migration functionality?
Question: 5
UC is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. What solution should a consultant recommend to meet this requirement?
