Salesforce ADX261 Quiz 52 Topic 5 Questions 256-260

Question: 1

Why would customer upgrade from self-service to customer portal (Choose 3)?

AAccess to custom objects

BBranded site

CSimpler and easier to configure

DBetter reporting

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Question: 2

How is the hash mark (e.g., #salesforce) used in chatter?

ATies the Chatter message to a topic

BIndicates a clickable URL hyperlink

CIndicates the name of a group in which to place the Chatter message

DLinks the Chatter message to Twitter

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Question: 3

Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. What metric should a contact center manager use to analyze this?

APercent of cases closed with an attached article

BPercent of cases closed meeting the defined SLA

CPercent of cases closed with chatter posts

DPercent of cases closed on first contact

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Question: 4

You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. What does the hashtag do?

AReturns a link that returns a post with the same reference

BTag another chatter user

CDeletes posts

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Question: 5

Universal containers is in the process of setting up a business-to-business (b2b) portal. The company needs to give customers access to service level agreements (SLA) via the portal. Which solution is recommended to accomplish this requirement?

AMilestones

BAssets

CService contracts

DCases

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Salesforce ADX261 Quiz:52 Topic:5 Questions:256-260