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Service Cloud Consultant
ADX261 Free Questions
Salesforce ADX261 Quiz:53 Topic:3 Questions:261-265

Home
Salesforce
Service Cloud Consultant
ADX261 Free Questions
Salesforce ADX261 Quiz:53 Topic:3 Questions:261-265

Salesforce ADX261 Quiz:53 Topic:3 Questions:261-265

Free Practice Mock Questions Set 261-265 (Quiz # 53) for Salesforce ADX261 Exam, according to official Salesforce Administer and Maintain Service Cloud exam syllabus topic # 3

Question: 1

Universal Containers plans to migrate data into SFDC from a legacy system. Which step should be taken before performing the migration of the data (Choose 2)?

ANormalize database

BPerform data cleaning

CEnable data validation rules

DDevelop data map

Answer : B, D

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Question: 2

When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.

AData Cleansing

BData Normalization

CActivate data validation rules

DData mapping

Answer : A, D

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Question: 3

What method can NOT be leveraged to capture Cases in addition to via the Case tab?

AEmail to Case

BChatter feeds

CCustomer Portal

DSelf Service Portal

Answer : B

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Question: 4

Which technology will allow a client to enable ideas on a public website? There are two correct answers.

AForce.com Sites

BCustomer portalPartner portal

CSelf-service portal

DPartner portal

EForce.com Web Services API

Answer : A, E

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Question: 5

Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?

A# of articles per agent

BMost popular articles

C# of cases via email

DTotal cases created

Answer : B, D

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