Salesforce ADX261 Quiz 56 Topic 4 Questions 276-280

Question: 1

Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple

How should the consultant recommend an agent launch a swarm?

ADynamic Form

BApex Trigger

CQuick Action

DScheduled flow

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Question: 2

The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.

Which two solutions should a consultant recommend?

Choose 2 answers

ACustomer community

BKnowledge base

CService cloud console

DAutomatic call distribution

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Question: 3

Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields.

Which three best practices should a consultant recommend?

Choose 3 answers

AImport the records and create a workflow rule to change the data type.

BStandardize all rows to match Salesforce data types.

CImport the records and use Duplicate Management.

DDeduplicate the data before importing into Salesforce,

EInstall the Data Quality Analysis Dashboards from the AppExchange.

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Question: 4

The cost of service for Universal Containers' contact centers has steadily increased. What solution should a consultant recommend to help reduce the cost of service in the contact centers? Choose 2 answers.

AEnable Chatter for agent collaboration.

BCreate auto response templates for emails.

CEnable Knowledge in a Service Cloud portal.

DEnable Ideas in a Service Cloud portal.

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Question: 5

Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

ADisplay articles in a public knowledge base.

BDisplay articles in Salesforce Answers.

CDisplay articles with HTML, images, and links.

DPublish articles to the Web using Salesforce Publisher.

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Salesforce ADX261 Quiz:56 Topic:4 Questions:276-280