Salesforce Advanced-Administrator Quiz 67 Topic 4 Questions 331-335

Question: 1

What can an administrator do to enable customer-submitted service requests?

Choose two answers.

AEnable live agent on the company website

BEnable chatter answers

CEnable the service cloud console on the company website

DEnable case feed on the company website

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Question: 2

Regardless of the entitlement model used, which page layouts might you want to customize?

AEntitlements page layout

BCase page layouts

CAccount page layouts

DContact page layouts

EAsset page layouts

Fall of the above

Gnone of the above

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Question: 3

Your support process is NOT based on individual service contracts. Which steps should you perform when setting up entitlements?

ASet up service contracts

BSet up contract line items

CSet up both service contracts and contract line items

DCustomize entitlements fields and the entitlements page layout

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Question: 4

Which of the following is a typical user of Salesforce Knowledge?

ASupport Agent

BSales Rep

CEnd Customer

DInternal Training Team

EAll of the above

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Question: 5

Which of the following are some of the capabilities of a Live Agent?

ASkills

BLive Agent Chat Queues

CPre-Chat Forms and Post-Chat Pages

DKnowledge chatlet and the Articles tool

EAll of the above

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Salesforce Advanced-Administrator Quiz:67 Topic:4 Questions:331-335