Salesforce TVB-201 Quiz 31 Topic 7 Questions 151-155

Question: 1

In which two ways should Knowledge articles be used? Choose 2 answers

ATo resolve customer cases

BTo display for customer self-service

CTo display Salesforce Answers

DTo display Salesforce Solutions

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Question: 2

Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.

USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.

What should the administrator do to meet this goal?

AInform the user to manually enter the meeting details in the account comments.

BAdd a new value to the type field on tasks used for accounts, contacts, and opportunities.

CAdd a new value to the type field on accounts, contacts, and opportunities.

DInform the user to manually enter the meeting details in the description field on accounts, contacts, and opportunities.

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Question: 3

Ursa Major Solar users want to utilize Salesforce Knowledge.

Which statement accurately describes Knowledge? Calculator

AAn automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions

BA knowledge base that uses Machine Learning to generate an article to solve customer support issues

CAn automated tool that closes Cases based on historical information

DA knowledge base comprised of articles that can be written and utilized by support agents

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Question: 4

Ursa Major Solar wants to upload data to Salesforce and heard about the Data Import Wizard. They want to upload the following data: Os)

* 60,000 Accounts ?

* 20,000 Contacts Calculator

* 10,000 Opportunities . .

* 5,000 Conference custom object records

What two considerations should be kept in mind when using the Data Import Wizard?

Choose 2 answers

AOpportunities need to be uploaded with a different tool.

BCustom Objects need to be uploaded with a different tool.

CThere is a limit of 10,000 records that can be uploaded at once.

DThere is a limit of 50,000 records that can be uploaded at once.

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Question: 5

Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words 'forgot' and 'password'.

What should the administrator configure to meet this requirement?

AEscalation rule

BEmail-to-case

CAuto-response rule

DOmni-Channel

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Salesforce TVB-201 Quiz:31 Topic:7 Questions:151-155