Question: 1
Supervisors at Universal Containers have read access to Contacts through their profiles. Sales reps have a separate profile that allows them to edit Contacts. Some sales reps are attending a conference for a week and supervisors will need to fill in to update Contact details while they are out.
How should an administrator grant proper access to the supervisors?
Question: 2
The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter Accounts that were modified this year with a rating of hot. The report was shared with the entire sales team. Some users are seeing some Accounts that have NOT been modified since last year and other Accounts where the rating is cold.
What should the administrator do to ensure that the report works as intended for all users?
Question: 3
Ursa Major Solar's default, organization-wide sharing for accounts is set to public read/write. The administrator needs to ensure that marketing never modifies an account record.
Which action should the administrator take to accomplish this goal?
Question: 4
Ursa Major Solar tracks both user issues and customer issues A user issue can be logged as:
* new
* waiting for reply
* closed
A user issue can be logged as:
* new
* working
* closed
An administrator needs to track both case types. Which features should be used?
Question: 5
Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any
app, but still allows a user Multiple Books to view records that would normally be found under
this tab?
